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May 4, 2013
Aude, Elton & David Carmichael
Marlene is a ‘peach’ of a real estate agent! We would like to note our comments and gratitude here.
The background of our contact with Marlene is something of an odyssey. My husband and I decided in early 2012 to come to Toronto to invest in a small property here, as a home for our son who’s come here to work and also as a base for ourselves on our planned annual trips to Canada. Marlene was recommended to us by a KW agent in Ottawa who was a high-school friend, and she has more than lived up to the recommendation right from the start, responding warmly to my initial contact email and beginning to help with our search even before we’d set foot in Toronto.
We didn’t give ourselves quite enough time to find a suitable place in 2012.. so it was all to do again this year. Again Marlene was happy to send us listings in advance so that, by the time we arrived, we were ready to go.. and we had viewings over the next two afternoons: we even made an offer.. on the second property seen! But it was not meant to be and two more weeks, lots of research and emails and calls and three more gruelling whole afternoons were needed before we were certain enough to offer again. This time our offer was accepted.. and we are all delighted with our new place!
Not only did Marlene do the job of ‘agent’ with insight and efficiency, but she and her husband Mario (who we’ve also got to know, as he is the official 'driver'.. but so much more as well) infused our ‘business’ relationship with elegant informality, a personal touch that we effortlessly reciprocated, a clearly genuine desire to help us find what would suit and please us, and the willingness to keep at the search as long as necessary to find that. Their comments and advice were always helpful. Marlene’s attitude toward other agents was always courteous and cheerful.
Through the afternoons of hopping from one property to another, Marlene was always well prepared. Very importantly, the same applied to her presentation of our offers. Her intelligent understanding of human nature seems to naturally guide her to push a little or retreat, depending on the circumstances, and inspired us with confidence in her ability to obtain an agreement.. not on any old terms, but on the very ones that we had stipulated. It was confidence well placed.
We are very grateful to Marlene for her every involvement in our odyssey, one that has come to such a happy conclusion.. or better, a 'new beginning'. Our relationship with Marlene and her family will no doubt outlive the ‘agent-client’ one, but we will always gratefully remember the hard work, the efficiency, and the care given to every area. All in all, Marlene very naturally advertises the fact that she is very good at her job, and that she loves it!
Aude, Elton & David Carmichael
February 02, 2018
To Whom It May Concern,
I am writing this letter to express my gratitude to Marlene Peitch of Keller Williams Realty and my complete satisfaction with the way in which she handled my recent real estate transaction. The property was a three-bedroom condominium at Bloor and Dixie in Mississauga which had been occupied by my 96-year old father before his recent demise. As might be expected, the unit was cluttered and in need of some repairs, cleaning and a facelift. Marlene and her husband, Mario, orchestrated everything, including:
• Interviewing and supervising a painter;
• Bringing in a cleaning team;
• Identifying furniture and carpets to be removed;
• Repairing wallpaper, faucets, crown molding, etc.;
• Temporarily bringing in cushions, carpets, etc., from her home;
• Modernizing kitchen cabinet fixtures;
• Completely re-arranging furnishings, pictures, books, knick-knacks, etc., to give the condo a
modern, functional look and feel.
The result of all this meticulous care and effort was a show-piece that sold the first day it was listed for an amount equal to the highest amount for which any such unit had previously sold, renovated or otherwise.
Marlene then went on to look after all the necessary paperwork and followed up with me regularly. As a result, my wife and I can unhesitatingly recommend Marlene to others who face a real estate challenge and are looking for exemplary service.
Yours very truly,
C.N. Watson, MBA, PLE
February 09, 2011
Thank you so much for all the work you've done for us. My brother, sister and I all recognize and appreciate your efforts. The advice and service you provided have been excellent and much appreciated.
Your personal website, regular updates, market information, and attention to detail were all wrapped up in your friendly and approachable personality. This made the sale of our Mother's home a wonderful experience for us even though it involved a sale necessitated by my Mother's illness.
You treat your clients with respect and extreme care and, when offering guidance and assistance, you go well beyond the perceived image of a real estate agent. My Mother, in particular, felt comfortable and respected. We feel that this aspect is so important in dealing with elderly people.
Thank you for making this experience so much better than we expected given the circumstances.
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